Do I need bicycle Insurance?

The most common comment from most cyclists is, “I don’t need bicycle cover – I have home and contents’. While it is true that home and contents insurance will cover for some incidents, most policies are not structured around what riders actually use their bikes for and the kinds of accidents that can happen. That is why CycleSmart was designed as a bicycle specific policy. We cover riders for the things that they want – cover while riding, cover away from their home, cover for up to $20,000 worth of bike and accessories and cover while riding off-road.

What does CycleSmart cover me for?

CycleSmart provides accident, theft, fire and third party insurance cover. There are three levels of cover – Recreational, Commuter and Elite. Please refer to the product page for full details of the cover offered under each policy.

Is my bike covered for theft away from my home?

Yes, providing the bicycle has been locked to a fixed object it is covered for theft.

Do I require an approved lock?

No, CycleSmart does demand the use of a specific bicycle lock. CycleSmart will in the future provide a list of recommended locks – however this will simply be a list for the benefit of our customers in helping them decide on a quality lock.

Am I covered for accidents off-road?

Yes, CycleSmart covers off-road riding, including racing. The only exclusion is Downhill (DH) specific riding.

Am I covered while Racing?

Yes, with CycleSmart Elite Cover you are fully covered for race activities

Am I covered for organised rides, like Around the Bay?

Yes, with all CycleSmart options you are fully covered for these activities. We do not class these activities as race events.

I have made a previous claim for a bicycle, will this affect my cover?

No. We do not request information regarding previous claims as part of the application process.

What value do I insure my bicycle for?

CycleSmart insures its customers up to the value that is shown on their receipt/invoice of sale. Ensure you include the value of the Bicycle plus any accessories you wish to cover for Commuter and Elite policies.

I have an additional wheelset that is pretty expensive – is it covered?

The Commuter and Elite Options for CycleSmart cover accessories. Providing you have included the value of any accessory (wheelset, helmets, cycle-computers etc) they are covered under the normal elements of the policy.

Can I insure a second hand, or older bicycle?

Yes – providing you have proof of purchase (see below) and the bicycle is two years old or less you can insure it with CycleSmart.

What types of bicycles does CycleSmart cover?

CycleSmart will cover any type of bicycle. This includes tandems, tricycles, recumbents and cycles. We will also cover any bicycle which meets definition of bicycle as outlined in the various state road legislations in regards to electric assisted bicycles. Please contact Swann Insurance for further details if you are unsure of whether your bicycle may qualify for cover.

What proof of ownership do I require?

CycleSmart requires all customers to provide proof of ownership should they make a claim. If the policy was purchased via one of our dealers, this requirement is waived as they require this to enter the policy details at the time of purchase. If the policy has been purchased online, you will be required to provide a receipt/invoice of sale which clearly shows the purchase of the bicycle and/or accessories with the value in Australian Dollars.

If you have purchased the policy online you will be required to have a Bicycle Condition Report signed off by a bicycle store. This form is sent to you with the Policy Schedule.

Am I covered if I damage my bicycle while on my Car Racks?

Yes, CycleSmart does not include carriage of bicycles on vehicle mounted racks under its definition of transit. Transit is excluded in the policy, but refers to the transportation of bicycles by couriers and similar activities.

Am I covered while travelling overseas?

CycleSmart excludes travel overseas. However, this exclusion can be waived under certain circumstances. Please contact Swann Insurance if you believe you may require this waiver and we will send you a written approval where possible.

I got a great deal on my bike – Can I cover it for the full retail value?

No. We only provide cover up to the value of purchase as stated on the invoice/receipt of purchase.

What do I do if I have to make a claim?

If you are involved in an incident that you believe may result in a claim the first step is to contact our claims team. They will step you through the process and provide you all the documentation you need.

Should you require a quote for repair and replacement, you can either get a single quote from a registered CycleSmart Dealer, or get two quotes from any non-CycleSmart Dealer stores.

I own a bike store – How do I become a CycleSmart Dealer?

CycleSmart is always looking for quality stores to partner with for our products. If you would like further information contact the CycleSmart Development Manager, Scott Wilkins, on 0418 745 545 or email scott.wilkins@swanninsurance.com.au.