Privacy Statement

About this Security and Privacy Statement
 

This website is owned and operated by or on behalf of Swann Insurance (Aust.) Pty Ltd ABN 80 000 886 680 (“Swann”) and includes all web pages under the domain name “swanninsurance.com.au” and any other Swann branded web pages which include an authorised link to this Security and Privacy Statement (the “Swann Website”). This Security and Privacy Statement explains our policy for handling personal information which you may provide to us as you access and interact with the Swann Website.  

As the Swann Website develops and as technology evolves, Swann will continue to strive to provide you with better services. Swann encourages you to review the Swann Security and Privacy Statement periodically as it may be updated from time to time. In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions which apply to certain parts of the Swann Website.


Your Security and Privacy

Swann understands and appreciates that you, as a Swann Website visitor, are concerned about your security, privacy and the confidentiality of information we may gain about you online. We at Swann have always prided ourselves on playing a proactive role in the development of  best practice privacy policies for both our customer base and for individuals who provide us with information in relation to employment with Swann. We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.

 

Emailing Swann

Unless otherwise stated, when you send us an email, the contents of your email and your email address is retained by Swann for only as long as it takes to respond to your inquiry unless you provide us with your permission to retain that information or where we believe there is a legal reason to retain the information for a longer period.


Information collected and how we use it

a. General information

The information which we will collect about you will depend on how you use the Swann Website. If you visit the Swann Website to read, browse or download information, our computer system will record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.

The Swann Website may offer interactive facilities including premium calculators and online application forms. If you use any interactive features, we may capture any personal information which you may enter when using these tools. The Swann Website may offer competitions or promotions. When you submit an entry in such a competition, Swann will print out your application form and record contact details in our mainframe system. Swann may use this information to contact you at a future time. This information is purged from our mainframe system on a regular basis. Where practical, we collect your personal information directly from you. We may collect personal information about you when you deal with us by telephone, letter, email, or visit the Swann Website.


b. Obtaining an insurance quote

All personal information you provide to Swann over the Internet while inquiring about or obtaining an insurance quotation is passed through a secure, encrypted connection. The secure connection is over a protocol called secure sockets layer (SSL) , which provides you with protection against unauthorised access to your information whilst in transit over the internet.

Once your personal information and any payment details have been received at the Swann website, we take all reasonable precautions to securely pass that information to the Swann mainframe computer operated by Swann or by another member of the IAG Group on behalf of Swann. These mainframe computers are not directly accessible through the Internet, and several levels of firewall security are employed to prevent illegitimate access to our mainframes. No details you provide to us are stored on a web server.

If you have not proceeded with your Swann on-line quotation within 30 days of its issue, it is automatically and completely removed from our records. Within this period, your details are never stored on any web server or computer system directly connected to the Internet.

 
c. Swann recruitment

As part of our recruitment process, we will gather information on your background, including personal information that you include on your application or resume, such as your name, mailing address, telephone number, email address, career history, details of any competency tests or other information relating to your career. In some circumstances, we may also collect sensitive information about you such as information about your membership of a professional or trade association or trade union; security clearance or any criminal record(s) or charges you may have had filed against you. When we need to collect this type of information, we will obtain your consent.

There may be occasions when we obtain personal information about you from a third party; for example, when receiving the results of a psychological or competency test or assessment centre results. When we need to collect this type of information, we will obtain your consent prior to you taking part in the exercise. In relation to the collection of personal information regarding references, we will not approach any referees without your specific permission or knowledge.

Please be aware, if you do not provide Swann with the information we require, we may be limited in our ability to consider you for employment. We will only use your personal information collected in relation to recruitment for the primary purpose of employment with Swann.

Should Swann engage/employ third party contractors or vendors to perform recruitment services for us, which involves handling your personal information, we will take reasonable steps to prohibit these parties from using your personal information except for the purposes for which it was supplied. In instances where Swann engages a third party recruitment agency to assist with our recruitment efforts, we will ensure that their privacy policy commitments compliment ours.


d. Third Party Sites

The Swann Website may contain links to websites which are owned or operated by third parties independent of Swann (“Third Party Websites”). Third Party Websites should contain their own privacy statements and, should you choose to access those Third Party Websites, they are responsible for informing you about their security and privacy practices.


Making an online payment to Swann

When you make a payment on our Website using your credit card, your credit card number is passed in a secure manner between the Swann Website and third party payment providers, such as the issuer of your credit card. Your credit card number will be recorded in a mainframe computer operated by Swann or by another member of the IAG Group on behalf of Swann, and will not be transmitted over the Internet to credit card providers or payment providers. Swann, and any payment providers, will not store your credit card details on any web server. If your credit card number is stored, it will be only for Swann or bank record keeping purposes .

 
Cookies

The Swann Website does not use cookies .

 
Use and disclosure of information

We collect personal information for the purposes of communicating with our customers, setting premiums appropriately, investigating and paying claims, providing products and services that meet our customers’ needs and compiling statistics. We may also use or disclose personal information we collect in relation to the Swann Website:

in accordance with this Security and Privacy Statement;
where you have consented to the use or disclosure;
for purposes related to Swann's research (including market research), planning, service development, security, testing and risk management (Note: we will not disclose your personal information to external market research companies without your consent);
for purposes connected with the operation, administration, development or enhancement of the Swann Website; or
where Swann is authorised, required or permitted by law to use or disclose the information.
We may provide personal information we collect through the Swann Website to third parties. The types of third parties to whom we would usually disclose that personal information may include:

our service providers who assist us in providing the Swann Website and our products and services (for example internet and technology service providers, mail houses, call centres, credit card and payment providers, and delivery companies); or
insurance reference service providers.

Access

If you have any queries about privacy, or if you wish to request access to any personal information which we hold about you please contact:


Vaughan Coots  
Swann ebusiness
L 14, 181 William Street Melbourne 3000


Prior to releasing this information, Swann may require a written request or proof of identity. We respect your rights to review this information, and we will endeavour to provide information within a reasonable time, however, we are entitled to charge you a reasonable fee for access to this information.

Acceptance and changes to Security and Privacy Statement

You acknowledge and accept that your use of the Swann Website indicates your acceptance of the Swann Website Terms of Use and the Security and Privacy Statement. This is the current Security and Privacy Statement. It replaces any other Security and Privacy Statement for the Swann Website published on the Swann Website to date. Swann may at any time vary the Security and Privacy Statement by publishing the varied Security and Privacy Statement on the Swann Website.

Swann is under no obligation to specifically notify you of any variation to the Security and Privacy Statement. You accept that by your use of the Swann Website after any variation, Swann has provided you with sufficient notice of the variation and you are taken to have accepted the new Security and Privacy Statement.

 

Version 2 - 5 July 2010