Make a Rider Protection Plus Claim

Thank you for contacting Swann Insurance.

Attached is an electronic claim form to enable you to lodge your claim it is viewable using Adobe Reader version 7 plus. This is an Electronic form which needs to be completed online and is not to be printed and then hand written. Should you prefer a form to hand write please contact the office and an alternative will be sent.

If you do not have Adobe Reader or wish to update to the latest version of Adobe Reader click here.

When you have completed the form and all mandatory fields have been completed please click the Submit button at the end of the form, you will then receive an email screen which will require you to select Send. To ensure your email containing details of the claim has been sent, please refer to your email Sent Items folder. Once Swann Insurance receives your claim form we will reply to you confirming receipt within 48 business hours. If you do not receive this email please contact the office.

Should you have difficulty accessing the form or have any issues in completing the form please send us an email by clicking here advising of what has occurred and a preferred method of contact. We will endeavour to respond to you within 24 business hours. If you are unsure on how to complete a question please contact 1300 657 318.

It is important that all questions are correctly and fully answered by the policy holder. This will enable Swann to proceed with the processing of your claim; delays could occur if the claim is completed by someone other than the policy holder or if insufficient information is supplied. If for some reason the policy holder is unable to complete this form please contact the office to discuss options.

Acceptance of this form by Swann Insurance does not constitute authorisation of the claim at this stage.

Document required when submitting your claim:

  • Purchase documents for the bicycle
  • If you purchased your Cyclesmart insurance (Elite) via the website, you were provided a Bicycle Condition Report.
  • Please supply the completed report.
  • Quote from your preferred repairer
  • Any correspondence or demands received from another party involved
  • In the event your bicycle is stolen please forward a copy of the police report.

These documents can be attached to the email when submitting your Electronic Claim form or forwarded by the following methods and ensure your policy number is clearly noted on the documentation:

Fax: 1300 720 451
Email: Swann Claims
Post: Locked Bag 3275
Melbourne VIC 3001

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