Did you know…
You can self-manage your policy via the CUSTOMER PORTAL
Update your personal details, view your policies and documents, pay your renewal or lodge a claim here
You can self-manage your policy via the CUSTOMER PORTAL
Update your personal details, view your policies and documents, pay your renewal or lodge a claim here
As the policy holder or Third Party, we require your Full Name, Address and Date of Birth for identification purposes before we are able to assist you
As the policy holder, we require your Full Name, Address and Date of Birth for identification purposes before we are able to assist you
To cancel a Motorcycle Insurance policy, please contact our Customer Service team on 1300 307 926 during our operating hours of 8:30am – 6pm AEST Monday – Friday
General Claims: 1300 657 318
Consumer Credit & GAP claims (E.g. Loan Protection, Walkaway): 1300 657 382
Warranty claims: 1800 806 601
Operating Hours: 8:30am – 5pm AEST Mon-Fri
All policyholders (excluding CTP): 1300 307 926
Operating Hours: 8:30 am to 6:00 pm AEST Mon-Fri
Compulsory Third Party (CTP): 1800 882 364
Operating Hours: 9am – 5pm AEST Mon-Fri
For a Quote: 13RIDE (13 74 33)
Operating Hours: 8:30 am to 6:00 pm AEST Mon-Fri
Warranty policyholders: 1800 251 122
Operating Hours: 8:30am – 5pm AEST Mon-Fri
When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.
You can book an appointment with TIS, or call them on 131 450.
TTY Service
Call 133 677
TTY via National Relay Service, ask for 1300 307 926
Customer Service:
PO Box 14459, Melbourne VIC 8001
Claims:
Locked Bag 3275, Melbourne VIC 8001