We can offer support if you need help making a payment to us
We’re here to support you. If you’re having trouble paying your insurance premiums, call 13 74 33 to talk to us about your situation. We’ll work out a plan with you, and we might be able to help by:
If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about applying for financial assistance. We might be able to help by:
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. To access this support, you can call or you can download the app. You’ll need to provide this code IAG4CUST.
To use this service, you need to have a current policy with us. Your partner, children, and other dependents can use this service, too.
Sonder is a separate company from Swann Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.
If an event causes you to be in urgent financial need, we’re here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist to discuss the support we can offer.