Existing policy
If you have an existing policy and you are wanting to update your personal details, view your policies and documents, pay your renewal, lodge a claim or request cancellation please register or login to the customer portal to start self-servicing your policy today
New business / quotation
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General enquiry
Please contact Swann at
info@swanninsurance.com.au
Customer Service: 1300 307 926
Operating Hours: 8:30am – 6pm AEST Mon-Fri
General Claims: 1300 657 318
Operating Hours: 8:30am – 5pm AEST Mon-Fri
By Phone
Claim Enquiries
General Claims: 1300 657 318
Consumer Credit & GAP claims (E.g. Loan Protection, Walkaway): 1300 657 382
Warranty claims: 1800 806 601
Operating Hours: 8:30am – 5pm AEST Mon-Fri
Customer Service – Policy Enquiries
All policyholders (excluding CTP): 1300 307 926
Operating Hours: 8:30 am to 6:00 pm AEST Mon-Fri
Compulsory Third Party (CTP): 1800 882 364
Operating Hours: 9am – 5pm AEST Mon-Fri
New Business Enquiries
For a Quote: 13RIDE (13 74 33)
Operating Hours: 8:30 am to 6:00 pm AEST Mon-Fri
Warranty Customer Enquiries
Warranty policyholders: 1800 251 122
Operating Hours: 8:30am – 5pm AEST Mon-Fri
Communicate with us
Talk to us in your language
When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.
Contact Translating & Interpreting Services
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.
You can book an appointment with TIS, or call them on 131 450.
Hearing Impaired Services
TTY Service
Call 133 677
TTY via National Relay Service, ask for 1300 307 926
By Mail
Customer Service:
PO Box 14459, Melbourne VIC 8001
Claims:
Locked Bag 3275, Melbourne VIC 8001