Swann Insurance

Make a Gapcover Claim

Thank you for contacting Swann Insurance.

It is important that all questions are correctly and fully answered by the policy holder. This will enable Swann to proceed with the processing of your claim; delays could occur if the claim is completed by someone other than the policy holder or if insufficient information is supplied. If for some reason the policy holder is unable to complete this form please attach an explanatory note.

If you are unsure on how to complete a question please contact 1300 363 048.

Acceptance of this form by Swann Insurance does not constitute authorisation of the claim at this stage.

***Important information, please read***

To enable us to promptly settle your claim it is important that you provide the following documentation:

Auto Equity/Gap Claims:

  • Copy of the vehicle registration papers
  • Copy of the letter from comprehensive insurer

Purchase Price Protection (PPP) Claims:

  • Copy of the vehicle registration papers
  • Copy of the original purchase contract
  • Copy of the letter from comprehensive insurer
  • Copy of the new/replacement vehicle purchase contract if claiming for the Additional Benefit

These documents can be forwarded by the following methods and ensure your policy number is clearly noted on the documentation:

Fax: 1300 720 451
Email: Swann Claims
Post: Locked Bag 3275
Melbourne VIC 3001

Claims Form