How we can help
We want to help you with your insurance, especially during difficult times.
Our teams are here to support you. We know it can be difficult to talk about what you’re going through, so we always try to minimise the number of times you need to give us details.
Call us on 1300 307 926. We are here between 8:30am – 6pm AEST Mon-Fri.
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. To access this support, you can call or you can download the app. You’ll need to provide this code IAG4CUST.
To reach Sonder over the phone, call 1800 234 560 anytime 24/7. Or download their app, from the App store or Google Play.
To use this service, you need to have a current policy with us. Your partner, children, and other dependents can use this service, too.
Sonder is a separate company from Swann Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.
What to expect when you call us
Privacy and safety
When you call, your privacy and safety are our top priority.
If you’re affected by family and domestic violence, information you give us about your situation will be kept private (even if you have a joint policy).
We can talk to you about financial support if your situation is putting stress on your finances. If you need help making a payment to us, learn about our financial assistance.
Supporting our staff
We know our staff can be affected by family and domestic violence, too. Our Employee Assistance Programs, as well as specialist teams and support services, help look after our teams.
We’re committed to supporting you if you’re experiencing family and domestic violence.
To learn more about our commitments to you, read the IAG family and domestic violence policy.