Contact Swann Insurance
Here to help you, every time

What was your reason for contacting Swann today?

Existing policy

If you have an existing policy and you are wanting to update your personal details, view your policies and documents, pay your renewal, lodge a claim or request cancellation please register or login to the customer portal to start self-servicing your policy today

New business / quotation

Interested in motorbike insurance options? Get a motorcycle insurance quote in under a minute

General enquiry

Please contact Swann at
info@swanninsurance.com.au

Customer Service: 1300 307 926

Operating Hours: 8:30am – 6pm AEST Mon-Fri

General Claims: 1300 657 318

Operating Hours: 8:30am – 5pm AEST Mon-Fri

By Phone

Claim Enquiries

General Claims: 1300 657 318
Consumer Credit & GAP claims (E.g. Loan Protection, Walkaway): 1300 657 382
Warranty claims: 1800 806 601

Operating Hours: 8:30am – 5pm AEST Mon-Fri

Customer Service – Policy Enquiries

All policyholders (excluding CTP): 1300 307 926
Operating Hours: 8:30 am to 6:00 pm AEST Mon-Fri

 

Compulsory Third Party (CTP): 1800 882 364
Operating Hours: 9am – 5pm AEST Mon-Fri

New Business Enquiries

For a Quote: 13RIDE (13 74 33)

Operating Hours: 8:30 am to 6:00 pm AEST Mon-Fri

Warranty Customer Enquiries

Warranty policyholders: 1800 251 122

Operating Hours: 8:30am – 5pm AEST Mon-Fri

Communicate with us

Talk to us in your language

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Contact Translating & Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.

 

You can book an appointment with TIS, or call them on 131 450.

Hearing Impaired Services

TTY Service

 

Call 133 677
TTY via National Relay Service, ask for 1300 307 926

By Mail

Customer Service:
PO Box 14459, Melbourne VIC 8001

Claims:
PO Box 14459, Melbourne VIC 8001

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